Client Policies
Age Requirement
- We only work with clients who are 19 years old or older.
- Full payment must be made before we contact any artists.
- If your chosen artist is unavailable or cancels, we offer one free rebooking attempt with a second artist. A third attempt will count as a new booking session.
- If you cancel and wish to switch artists mid-process, each new artist will also count as a new booking session.
- Booking fees are per person. For group sessions, each client must pay a separate booking fee.
- Communication with artists is available for up to 1 week after the session.
- Interpretation is only available if your booking was made through Hello Ink and your artist consents to having a translator present.
- Pre-payment is required. We calculate hours based on the artist’s time estimate.
- Refunds are not available even if the session ends early.
- If the session runs longer than expected, extra fees must be paid afterward via Wise or in cash (KRW). No change available.
- Interpretation is only available until 7:00 p.m.
- For groups getting the same design: up to 3 people are covered by the base fee. For 4 or more, an additional first-hour fee is charged per person ($36 weekdays / $42 weekends).
- If we cancel, a full refund is issued.
- If you cancel before we contact any artists, we can refund your payment.
- After artist contact begins, refunds are no longer available.
- No-shows will result in being ineligible for future services.
- You can send your artist’s deposit through us for convenience.
- We charge a ₩7,500 or $5 service fee to cover processing and currency conversion.
- We don’t choose tattoo artists for clients.
- You choose your artist. We help you communicate and handle the process smoothly.
- Our role is to coordinate bookings, provide communication support, and offer in-person help if needed.
- We are not responsible for the tattoo quality, healing process, or anything the artist says or does during your session.
- We accept payments via Wise (USD) or cash (KRW). PayPal and credit cards are not currently supported.
- If you live in Korea and have a Korean bank account, we can provide our account info upon request.
이용 정책
- 통역 기본 요금(첫 1시간)은 예약 시 선불로 결제됩니다.
- 추가 시간 요금은 세션 종료 후 정산됩니다.
- 모든 결제는 계좌 이체로 진행됩니다.
- 예약 취소 시 환불은 불가합니다.
- 통역 가능 시간은 저녁 7시까지입니다.
- 통역 요금은 타투 받는 고객 1인 기준입니다.
- 고객 2인 이상일 경우, 1인당 기본 요금이 추가됩니다 (평일: 5만원 / 주말: 6만원).
- 통역 서비스는 타투 아티스트 1인 기준으로 제공됩니다.