Client Policies

Age Requirement

• We only work with clients who are 19 years old or older.

• Full payment must be made before we contact any artists.
• If your chosen artist is unavailable or cancels, we offer one free rebooking attempt with a second artist. A third attempt will count as a new booking session.
• If you cancel and wish to switch artists mid-process, each new artist will also count as a new booking session.
• Booking fees are per person. For group sessions, each client must pay a separate booking fee.
• Communication with artists is available for up to 1 week after the session.

• Interpretation is only available if your booking was made through Hello Ink and your artist consents to having a translator present.
• Pre-payment is required. We calculate hours based on the artist’s time estimate.
• Refunds are not available even if the session ends early.
• If the session runs longer than expected, extra fees must be paid afterward via Wise or in cash (KRW). No change available.
• Interpretation is only available until 7:00 p.m.
• For groups getting the same design: up to 3 people are covered by the base fee. For 4 or more, an additional first-hour fee is charged per person ($36 weekdays / $42 weekends).

• If we cancel, a full refund is issued.
• If you cancel before we contact any artists, we can refund your payment.
• After artist contact begins, refunds are no longer available.
• No-shows will result in being ineligible for future services.

• You can send your artist’s deposit through us for convenience.
• We charge a ₩7,500 or $5 service fee to cover processing and currency conversion.

• We don’t choose tattoo artists for clients.
• You choose your artist. We help you communicate and handle the process smoothly.
• Our role is to coordinate bookings, provide communication support, and offer in-person help if needed.

• We are not responsible for the tattoo quality, healing process, or anything the artist says or does during your session.

• We accept payments via Wise (USD) or cash (KRW). PayPal and credit cards are not currently supported.
• If you live in Korea and have a Korean bank account, we can provide our account info upon request.

이용 정책

• 통역 기본 요금(첫 1시간)은 예약 시 선불로 결제됩니다.
• 추가 시간 요금은 세션 종료 후 정산됩니다.
• 모든 결제는 계좌 이체로 진행됩니다.
• 예약 취소 시 환불은 불가합니다.
• 통역 가능 시간은 저녁 7시까지입니다.
• 통역 요금은 타투 받는 고객 1인 기준입니다.
• 고객 2인 이상일 경우, 1인당 기본 요금이 추가됩니다 (평일: 5만원 / 주말: 6만원).
• 통역 서비스는 타투 아티스트 1인 기준으로 제공됩니다.